My device seems defective? What can I do?

Modified on Mon, 13 Jun 2022 at 04:25 PM

Check if it's really defective

Please help check with the following steps:

  1. Unplug the WiiM Mini and plug it again, wait for 30 seconds till it fully boots up
  2. Press and hold 'Play' button for 3 or more seconds on top of the device. Can you hear any voice prompt such as "Now in setup mode, follow instructions ...".?
  3. If you press and hold 'Play' button for 10 or more seconds, can you see the LED flashs in white and red color?


If you don't hear or see the LED changes in steps 2 and 3, it means the device is defective. 

Get it replaced with your seller

Please work with the distributor you purchased the device from to work out how to get a replacement device. Please let them know the results from the above operation.

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