WiiM device isn't working or connecting to other devices

Modified on Mon, 07 Nov 2022 at 11:12 PM


TABLE OF CONTENTS


WiiM Home app can't find my device


Restart your WiiM device

  • Turn off your device and turn it on again, wait for it to start up.
  • Wait until you hear the connected tone that the device is connected to the network.
  • Open WiiM Home App to check if it can find your devices.


Restart your router

  • Turn off your router and turn it on again, wait for it to be on.
  • Wait until you hear the connected tone that the device is connected to the network.
  • Open WiiM Home App to check if it can find your devices.


Restart Wi-Fi Settings of your mobile device

  • Turn off the Wi-Fi settings of your mobile device and turn it on again.
  • Ensure your mobile device is connected to your desired Wi-Fi network.
  • Open WiiM Home App to check if it can find your devices.


Ensure that the names of your multiple routers are different

  • The Wi-Fi network of your devices should be the same as your mobile device to work.
  • If you have multiple routers that have the same name. 
  • Please try to modify the names of these routers and make sure their names are different. Then wait for a while, open WiiM Home App to check if it can find your devices.

 


No sound coming from WiiM Mini

  • Plugin one audio receiver or speaker via AUX OUT or SPDIF port of your device.
  • Ensure your audio receiver or speaker is powered on.
  • Go to Device Settings -> Audio Settings -> Audio Output to choose the desired output 


No sound coming from WiiM Pro

  • Plugin one audio receiver or speaker via Line out, SPDIF or Coax port of your device.
  • Ensure your audio receiver or speaker is powered on.
  • Go to Device Settings -> Audio Settings -> Audio Output to choose the desired output.


If you have any problems when setting up your device, please help to send us feedback with WiiM Home app by selecting the App > Settings > Feedback and we will check it immediately after receiving it.

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